Food for Thought
"An organization's ability to learn, and translate that learning into action rapidly, is the ultimate competitive advantage."
.....Jack Welch
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At P Squared Consulting, we feel that the exchange of information is a critical element within an organization. We support that by periodically publishing items that we feel will help the effectiveness of your organization.
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Employee Development - Customer Service
Audience:
Anyone directly involved in customer service or sales staff who
want to broaden their knowledge of effective customer service
concepts.
Overview:
Develops personal self-esteem and hones inter-personal skills as the bedrock of quality customer service in the modern business environment.
Results:
- Customer loyalty
- New customer growth
- Decreased customer complaints
- Satisfied customers
- Satisfied employees
Format:
A facilitated 4 session workshop with text, audio enhancement and action plan.
Other Training Courses:
- Executive Leadership
- Middle Management Leadership Development
- First Line Supervisory Development
- Time Strategies
Workshops: